• views: 45
• date: 29 August 2026
• posted by: voska89

ITIL® 5 reflects a shift toward AI‑enabled, product‑centric enterprise operations. Learn how to apply ITIL® 5 concepts for scalable, real‑world execution.

Course details

ITIL® 5 introduces a major evolution in service management, reflecting the realities of AI‑enabled, product‑centric, and enterprise‑scale operating models. This course helps experienced ITIL practitioners move beyond framework familiarity to practical execution, showing how to apply ITIL® 5 concepts in real operational environments. Instructor David Pultorak draws on decades of direct ITIL contribution and enterprise consulting experience to translate new guidance into clear decisions, roles, and operating behaviors. You'll explore what changed in ITIL® 5, what carried forward from ITIL® 4, and how to adapt existing practices without starting over. By the end, you'll be equipped to run scalable, governed, and outcome‑driven service and product operations using ITIL® 5 as a working model—not just a reference.

Skills covered

IT Service Management, ITIL, Artificial Intelligence (AI)

Homepage

https://www.linkedin.com/learning/putting-itil-into-practice-turning-itil-5-concepts-into-scalable-enterprise-operations

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