• views: 89
• date: 22 May 2026
• posted by: voska89

What you'll learn

Deploy a ServiceNow platform in your organization
Understand the core principles of ITSM and how they are implemented in ServiceNow.
Navigate and customize the ServiceNow user interface.
Manage incidents, problems, changes, and requests using ServiceNow.
Configure and utilize key ITSM modules, including the Service Catalog and Knowledge Management.
Create and manage basic workflows and automation within the platform.
Gain insights into configuration management and the CMDB (Configuration Management Database)

Requirements

No

Requirements

or Prerequisites

Description

This comprehensive course is designed to provide participants with a foundational understanding of ServiceNow IT Service Management (ITSM). It covers the essential concepts, features, and functionalities of the ServiceNow platform, equipping learners with the skills needed to effectively manage and optimize IT service processes.
ServiceNow the most innovative application in the world largely because of ITSM's success. This course will help you to unlock the power of ServiceNow and to unlock the organization's digital potential that how the transformation goes beyond IT. ServiceNow ITSM provides a better operating model for your IT organization. You enjoy a flawless user experience, at reduced cost, with a flexible and scalable solution that works better and faster with a significantly faster Time-to-Resolve.
Raising the bar to reach a Level 4/5 maturity, is the part-and-parcel of ServiceNow ITSM. It helps in shifting from legacy on-premises IT to cloud-based ServiceNow, opening up your organization for better decision making, creating better customer experiences, empowering your people with connected information, case management best practices and automated fixes for common issues. Importantly, it provides you transparency across your entire IT service ecosystem and the flexibility to adapt where necessary, to meet current and future needs. It is what is needed to support enterprise-wide digital transformation.

Who this course is for

IT professionals new to ServiceNow
System administrators
IT service managers
Support staff and helpdesk personnel
Anyone interested in gaining foundational knowledge of ServiceNow ITSM




   
   
   

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