• views: 113
• date: 28 October 2025
• posted by: 0nelove

Ideal for helpdesk, service desk, and sysadmins to deploy, configure and support Microsoft 365 Office applications in a
What you'll learn
Implement the use of AI in Office applications
Deploy Microsoft 365 Applications
Support staff from helpdesk agents
Support staff from sysadmins and service desk agents
Requirements
Previous experience with Microsoft Office products
Description
This course, "Microsoft 365 for Administrators: Supporting Users," provides IT and help desk professionals with the essential knowledge and practical skills needed to efficiently support end-users in a Microsoft 365 environment. It covers common user issues and offers proactive strategies to minimize disruptions and improve productivity across an organization.This course is designed for IT administrators and help desk staff responsible for providing first-level support to Microsoft 365 users. Participants will learn how to navigate the Microsoft 365 admin center to manage user accounts, resolve common application problems, and troubleshoot issues related to licensing, access, and collaboration. Through a combination of practical instruction and real-world scenarios, this training will build the confidence and expertise needed to handle frequent support requests efficiently.Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Project, Engage, Visio, Power BI, and more. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft certified Trainer Professor Robert McMillen makes sure you have the answers to your users' most frequent questions—before they even ask.Learning objectivesTroubleshooting account and startup issuesRepairing Office appsWorking with Word, PowerPoint, Excel, and Power BICreating diagrams with VisioStaying on top of tasks using Microsoft Project and PlannerConfiguring OutlookCommunicating with TeamsWorking with OneDrive and SharePointSharing content with Viva Engage
Who this course is for
beginner helpdesk, service desk, PC technicians, and sysadmins
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