• views: 130
• date: 29 September 2025
• posted by: voska89

What you'll learn
Fundamentals of ServiceNow application suite packaging.
What applications are entitled for use with subscription to ServiceNow ITSM.
How and which user roles provide entitlement to use ServiceNow ITSM applications.
What add-on application products are available for use with ServiceNow ITSM applications.
Generative AI capabilities available when subscribe to Now Assist for ITSM.
Available out-of-the-box Now Assist Skills and AI Agents for ITSM.
Requirements
Basic understanding of ServiceNow applications.
Basic understanding of platform workflows.
Description
Welcome to ServiceNow Now Assist ITSM: Licensing & Financial Governance, an essential course designed for professionals across the ServiceNow ecosystem who want to confidently navigate the evolving landscape of IT Service Management (ITSM) licensing, especially as it relates to AI-powered capabilities of Now Assist Skills and Agentic Workflows of AI Agents.As ServiceNow transitions toward a consumption-based model for its Generative AI capabilities on the Now Platform, it's more important than ever to understand how licensing works, not just at a contractual level, but in terms of entitlements, user roles, and the practical impact on enterprise operations and budgets. This course demystifies the structure of ServiceNow ITSM licensing, providing a foundational knowledge that every platform administrator, consultant, and decision-maker needs.Through clear explanations, packaging illustrations, and real-world examples, you will learn how per-user and per-outcome licensing entitlements are defined, allocated, and consumed. You'll also gain insights into common gotchas, licensing triggers, and best practices for aligning your organization's usage with your subscription rights.Whether you're working in service delivery, platform architecture, procurement, or executive strategy, this course gives you the knowledge to ensure your teams stay compliant, cost-effective, strategically aligned, and well-prepared to financially manage human and AI teams working together on the ServiceNow Now Platform.Join us today for the first course in this series!
Who this course is for
Everyone who uses ServiceNow applications.
All users of the Now Platform should understand the licensing entitlement models.
Homepage

https://www.udemy.com/course/servicenow-itsm-now-assist-licensing-financial-governance/

   
   
   

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