• views: 178
• date: 27 May 2025
• posted by: AD-TEAM

Learn how to uncover real user needs through interviews, observation, and empathy mapping. This course dives into the Empathize phase of Design Thinking to help you gather insights that lead to meaningful, user-centered solutions.

What you'll learn

Design teams often jump into solving problems without truly understanding the people they're designing for, leading to solutions that miss the mark. In this course, Design Thinking: Empathize, you'll learn to uncover real user needs through effective empathy research.

First, you'll explore how to plan and prepare for empathy work by identifying research goals, choosing the right methods, and crafting insightful questions. Next, you'll discover how to conduct interviews and observations that reveal users' behaviors, emotions, and motivations. Finally, you'll learn how to organize and interpret your findings using tools like empathy maps and personas.

When you're finished with this course, you'll have the skills and knowledge of the Empathize phase needed to gather meaningful insights and design with a truly human-centered approach.

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