• views: 107
• date: 6 January 2025
• posted by: 0nelove

What you'll learn
Key concepts of service management
Four dimensions of service management
Service value system and the value chain
The guiding principles
Practices, continual improvement and change enablement
Practices, incident management and problem management
Practices, service desk and service level management
Practices, service request management and information security management
Practices, relationship management and supplier management
Practices, IT asset management, service configuration management and monitoring and event management
Practices, release management and deployment management
Requirements
This is a pre-exam revision session therefore, learners should already have undertaken an ITIL® 4 Foundation course and preparing to take the official exam (e.g., have an exam voucher).
Description
Downloadable, so you can revise on the go! If you are preparing to take the ITIL®4 Foundation exam this will significantly boost your chances of success. It includes eleven pre-exam revision summary sessions (MP4 video) that are concise, fast-paced, direct, and aligned with the examination syllabus. In addition, our revision summary also includes an introduction incorporating advice on how to prepare to take the exam and not to mention, 120 knowledge test questions in quiz format.Our pre-exam revision summary helps learners to retain information, develop critical listening and concentration skills, thus enabling learners to memorise definitions and key terms in accordance with syllabus. This format allows learners to speedily recap multiple times (revision sessions 32-minutes in total) therefore, enhancing one's ability to recall content on demand. Our pre-exam revision includes:About this pre-exam revision summary including guidance on exam preparation (MP4-video)Key concepts of service management (MP4-video)Four dimensions of service management (MP4-video)Service value system and the service value chain (MP4-video)The guiding principles (MP4-video)Practices, continual improvement and change enablement (MP4-video)Practices, incident management and problem management (MP4-video)Practices, service desk and service level management (MP4-video)Practices, service request management and information security management (MP4-video)Practices, relationship management and supplier management (MP4-video)Practices, IT asset management, service configuration management and monitoring and event management (MP4-video)Practices, release management and deployment management (MP4-video)120 knowledge test quiz questions (Quiz)It is essential to note that this summary is not a course; it is intended solely for those who have completed the course and preparing to take the official examination.
Overview
Section 1: About this Pre-Exam Revision Summary
Lecture 1 About and Guidance
Section 2: Pre-Exam Revision
Lecture 2 Key Concepts of Service Management
Lecture 3 Four Dimensions of Service Management
Lecture 4 Service Value System and Service Value Chain
Lecture 5 The Guiding Principles
Lecture 6 (Practices) Continual Improvement and Change Enablement
Lecture 7 (Practices) Incident Mgmt and Problem Mgmt
Lecture 8 (Practices) Service Desk and Service Level Mgmt
Lecture 9 (Practices) Service Request Mgmt and Information Security Mgmt
Lecture 10 (Practices) Relationship Mgmt and Supplier Mgmt
Lecture 11 (Practices) IT Asset Mgmt, Configuration Mgmt and Monitoring & Event Mgmt
Lecture 12 (Practices) Release Mgmt and Deployment Mgmt
Section 3: Knowledge Test 1 - Comprising of 40 questions
Section 4: Knowledge Test 2 - Comprising of 40 questions
Section 5: Knowledge Test 3 - Comprising of 40 questions
If you are preparing to take the ITIL®4 Foundation exam this will greatly boost your chances of success. It includes twelve parts (MP3 audio) that are concise, fast-paced, direct, and aligned with the exam syllabus
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