• views: 104
• date: 27 April 2024
• posted by: AD-TEAM

| Size: 4.32 GB[/center]
| Duration: 2h 27m
Mastering ITIL 4 Specialising in Creation, Delivery, and Support

What you'll learn

Gain proficiency in creating, delivering, and supporting IT services in alignment with organisational objectives.

Understand the key concepts and principles of ITIL® 4 framework and its application in service management.

Acquire knowledge of the Service Value System (SVS) and its components.

Learn how to manage the transition of new or changed services into production through change management.

Requirements

Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

Description

Shape the Future of IT ServicesEmbark on the ITIL® 4 Specialist: Create, Deliver and Support (CDS) journey, a certification widely recognised globally for its comprehensive approach to IT service management. This course offers a detailed exploration of ITIL® 4's methodologies, focusing on the practical application of service management principles to align IT services with business objectives.Key Highlights of the Main Course:Comprehensive Curriculum: Delve into the essential ITIL® 4 CDS concepts, guiding principles, and the service value system in a structured manner.Business Alignment: Emphasise the integration of IT services with business goals to deliver enhanced organisational value.Professional Development: Establish a solid foundation for future advancement in ITIL® certifications and career growth.Gain Insight Through the Demo Course:The Demo course provides a snapshot of the ITIL® 4 Specialist: Create, Deliver and Support curriculum, offering participants a taste of the comprehensive learning experience.The Course Curriculum covers;Guiding PrinciplesFour Dimensions of Service ManagementITIL® 4 CDS and the Value Chain - Part 1Value Streams & PracticesService Design PracticeSoftware Development and Management PracticeDeployment Management PracticeManaging Work as TicketsEnrol in the ITIL® 4 Specialist: Create, Deliver and Support course offered by Global Edulink and take a significant step towards excellence in IT service management. With unlimited access to course materials, you can progress at your own pace, developing the skills and knowledge necessary to excel in the evolving field of IT services. Start shaping the future of your organisation's IT services today.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Foundation Concepts

Lecture 2 Guiding Principles

Lecture 3 Four Dimensions of Service Management

Section 3: Plan and Build a Service Value Stream

Lecture 4 ITIL® 4 CDS and the Value Chain - Part 1

Section 4: ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS

Lecture 5 Value Streams & Practices

Lecture 6 Service Design Practice

Lecture 7 Software Development and Management Practice

Lecture 8 Deployment Management Practice

Section 5: How to Create, Deliver and Support Services

Lecture 9 Managing Work as Tickets

IT Service Managers,IT Service Desk Managers,IT Operations Managers,IT Professionals,Service Delivery Managers,IT Process Owners,IT Consultants,IT Infrastructure Managers,System Administrators,Database Administrators,Quality Analysts,Practitioners








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