• views: 51
• date: 19 March 2024
• posted by: voska89

What you'll learn
How to deliver a world-class customer service experience regardless of what is going on around you.
How to build positive relationships with your customers in 30-seconds or less.
How to turn upset customers into raving fans that will never leave you.
How to create 5-star reviews online even if you have struggled with low ratings in the past.
How to create a never-ending stream of referrals and repeat customers.
Requirements
No Customer Service Experience needed. You will learn everything you need to know.
Description
Customer Service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation and ultimately increase your business revenues. High performing frontline workers who consistently impress can get on the career fast track to supervisory and management positions. In this online course, you will discover the 6 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Here are the learning objectives:1. How to deliver a world-class customer service experience regardless of what is going on around you.2. How to build positive relationships with your customers in 30-seconds or less.3. How to Turn Upset Customers into raving fans that will never leave you.4. How to create a 5-star reviews online even if you have struggled with low ratings in the past.5. How to create a never ending stream of referrals and repeat customers.By mastering these key principles and techniques, participants will be equipped to consistently deliver exceptional customer experiences, leading to increased customer loyalty, positive reviews, and sustainable business growth. This course provides essential skills and insights for anyone seeking to excel in customer service roles and advance in their professional journey.
Overview
Section 1: Introduction
Lecture 1 Welcome to the Customer Service Success Course
Section 2: Why Customer Service is Important To Your Business
Lecture 2 Distinguish
Lecture 3 Review Websites
Lecture 4 Allow Your Business to Exist
Section 3: The Psychology of Customer Service
Lecture 5 Mission and Values
Lecture 6 The Psychology of your Customers
Lecture 7 The Psychology of You
Section 4: Understanding in Customer Service
Lecture 8 Intelligent Questions
Lecture 9 Listen Intently
Lecture 10 Verbal and Non Verbal Ques
Section 5: Response and Responsibility
Lecture 11 Reassure the Customer
Lecture 12 Respond Quickly
Lecture 13 Respond Positively
Section 6: Empathy in Customer Service
Lecture 14 Someone Else's Shoes
Lecture 15 Recall a Similiar Situation
Lecture 16 Show Concern
Section 7: Clarify, Clarify and Clarify
Lecture 17 Repeat The Request
Lecture 18 Confirm Desired Outcome
Lecture 19 Repeat The Solution
Section 8: Deliver the Solutions
Lecture 20 Deliver
Lecture 21 Anticipate Future Customer Needs
Lecture 22 Follow-up
Retail Frontline Workers,Small Business Owners,Customer Service Representatives,Retail Supervisors and Managers,Restaurant, Wait Staff and Servers,Restaurant Owners

Homepage

https://www.udemy.com/course/customerservicesuccess/

   
   
   

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