• views: 58
• date: 21 November 2023
• posted by: voska89

What you'll learn
Proven ways to increase your event attendance
Why customer support is crucial for modern event planning
How to create the wow factor in event customer service
How to create a long-time event planning timeline
A step-by step guide to charging for your event planning service
Evaluating the performance after the events
How to handle customer complaints at events
How can your team provide excellent customer service in event planning
How to handle customer complaints at events
Requirements
No special requirement
Desire to learn more about event planning
Description
Being an event planner and organizing events is not an easy job; it takes a lot of patience, focus, courage, determination, and other characteristics to successfully provide attendee satisfaction and fantastic experience to the business participants. In customer service, people will forget what you did, but people will never forget how you made them feel. This quote truly captures the importance of making guests feel valued. There is no shortage of research out there discussing how essential customer experience is right now, and at the heart of those experiences is superior customer service, knowledgeable, friendly staff trumps all other aspects of your business. In fact 72% of guests who have a positive experience will share that information with friends, often naming the business responsible. It is very important to note that, customer experience will be very important than other factors when individuals choose between two brands. Every event manager or company must ensure that their staff are well trained to serve customers effectively, customers are always right. From preparation to the finishing of any event need careful planning. When you start planning an event, one of the first thing you should do is figure out your planning timeline. It is very important to outline the months and weeks leading up to the big day. This way, you will meet a very important deadlines and also stay within your budget.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 How can your team provide excellent customer service in event planning
Lecture 3 Event planning skills you need for success
Lecture 4 Customer service skills you need for event coordinator
Lecture 5 Top recommendations to plan a perfect event
Lecture 6 Sales promotion ideas for your event planning business
Section 2: Why Customer Support Is crucial For Modern Event Planning
Lecture 7 Why is attendee support important at event
Lecture 8 what kind of event support do guest expect at your event
Lecture 9 What are the most important aspect of attendee support
Lecture 10 Ways event planners can provide better support for attendees
Section 3: Proven Ways To Increase Your Event Attendance
Lecture 11 Understand why your audience want to attend in the first place
Lecture 12 Offer incentives for early registration or arrivals
Lecture 13 Send personal invite
Lecture 14 Keep attendees excited
Lecture 15 Get the media to cover your event
Lecture 16 Invest in professional photograph
Lecture 17 Connect speakers with attendees
Section 4: How To Create The Wow Factor In event Customer service
Lecture 18 Great first impression
Lecture 19 The customer journey
Lecture 20 Be attentive
Lecture 21 Do not keep people waiting
Lecture 22 Personal touches
Lecture 23 Surpass expectation
Section 5: How To Create A Long-Time Event Planning Timeline
Lecture 24 What is long-time event planning timeline
Lecture 25 Event planning timeline creation tips
Lecture 26 What should be on your event planning timeline
Section 6: A Step-By Step Guide To Charging For Your Event Planning Service
Lecture 27 Research what your competitors are charging
Lecture 28 Determine your idea salary
Lecture 29 Determine your realistic hourly rate
Lecture 30 Add in your cost
Section 7: Service Matters: Customer Service And Event Management
Lecture 31 What is guest experience and why does it matters
Lecture 32 How customer service help create guest experience
Lecture 33 Five customer service mistakes
Lecture 34 Five easy customer service wins
Lecture 35 How event planning can help create amazing guest experience
Section 8: Evaluating The Performance After Events
Lecture 36 What is event evaluation
Lecture 37 What is the importance of event evaluation
Lecture 38 How do you evaluate an event
Lecture 39 What survey tools to use
Section 9: Conclusion
Lecture 40 How to handle customer complaints at events
Event managers, event companies, Event agencies, customers, governments, event associations, business people, organizers, students, churches, etc.


Homepage

https://www.udemy.com/course/event-planning-customer-service/

   
   
   

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