• views: 83
• date: 10 September 2023
• posted by: voska89

What you'll learn
Know the principles that should be applied to all methods of communication and interactions with users and customers.
Learn the skills that are needed to apply the communication principles successfully and facilitate smooth communication in our interactions.
Understand how your actions affect other people; how aware are you of other people's reaction to you.
Learn the skills needed to listen, understand, and interpret what your users are saying to you.
Know the basic principles that should be applied when communicating electronically.
Learn the basic terminology and definitions to be found in IT.
Understand the data, how to store it, and protect it
Requirements
There is no formal prerequisite for this course.
Description
The "Customer Service Skills for Techies" course is designed to equip technical professionals with the essential interpersonal skills and communication techniques necessary to provide exceptional customer service in a technical support or IT-related environment. In today's technology-driven world, the ability to effectively interact with customers and provide technical assistance with a customer-focused approach is a crucial skill.This is intended for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.This course delves into the intricate fusion of technical prowess and customer-centricity, empowering participants to excel in delivering unparalleled customer experiences. By combining theoretical insights, practical scenarios, and interactive activities, this course cultivates the art of balancing technical proficiency with effective communication.The "Customer Service Skills for Techies" course bridges the gap between technical prowess and outstanding customer service, enabling participants to not only resolve technical issues but also leave customers satisfied, loyal, and impressed by the level of support they receive. Through this course, technical professionals become empowered ambassadors of exceptional customer experiences in the realm of technology. Know the principles that should be applied to all methods of communication and interactions with users and customers. Learn the skills that are needed to apply the communication principles successfully and facilitate smooth communication in our interactions. Understand how your actions affect other people; how aware are you of other people's reaction to you. Learn the skills needed to listen, understand, and interpret what your users are saying to you. Know the basic principles that should be applied when communicating electronically. Learn the basic terminology and definitions to be found in IT. Understand the data, how to store it, and protect it
Overview
Section 1: Customer Service Skills for Techies
Lecture 1 Overview
Lecture 2 Introduction
Lecture 3 Communication Principles
Lecture 4 Communication Principles Part 2
Lecture 5 Communication Principles Part 3
Lecture 6 Communication Principles Part 4
Lecture 7 Communication Skills
Lecture 8 Communication Skills Part 2
Lecture 9 Emotional Intelligence
Lecture 10 How to Disagree
Lecture 11 Listening Skills
Lecture 12 Stress Management
Lecture 13 Electronic Communication
Lecture 14 Incident vs Problem
Lecture 15 Service Desk Basics: Computing
Lecture 16 Service Desk Basics: Computing Part 2
Lecture 17 Service Desk Basics: Computing Part 3
Lecture 18 Service Desk Basics: Data
Lecture 19 Service Desk Basics: Data Part 2
Lecture 20 Service Desk Basics: Data Part 3
Lecture 21 Service Desk Basics: Computers
Lecture 22 Service Desk Basics: Computers Part 2
Lecture 23 Service Desk Basics: Networks
Technical Support Representatives,Help Desk Personnel,Technical Consultants,Any Technical Professional Engaging with Customers
Homepage

https://www.udemy.com/course/customer-service-skills-for-techies/

   
   
   

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