• views: 81
• date: 23 August 2023
• posted by: voska89

What you'll learn
Learn the different types of outsourcing
Learn how to analyze and outline your current position
Learn how to select the right outsourcer
Learn what to do once you have selected your Outsourcer
Requirements
There are no prerequisites
Description
The landscape of Business process outsourcing is confusing and making a mistake can cost your company millions. To be successful, you need a clear strategy, and you need an operational blueprint. Come Learn the basics around outsourcing functions like customer service, sales and the contact center. Learn how to set up your Business Process outsourcing for profitable success. This course will teach what you need to know about Outsourcing. Is it the best option for your company? Does your company have the people, the strategy and the ability to support an Outsourcer. Many companies make mistakes when outsourcing but Amas will walk you through what outsourcing is, how it works, how to best select an outsourcer and how to manage them. You will be the hero of your company if you use these tips to secure the right outsourcer for you. In this course you will learn the following:Types of outsourcing How to analyze your company and get it ready to outsourceHow to select an OutsourcerHow to manage an Outsourcer The boring stuff like tech stack, knowledge sharing and governance And much, much moreAfter completing the course if you still have questions you can reach out directly to Amas for advice. A valuable add to the course.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Types of Outsourcing
Lecture 3 The Why
Lecture 4 The Cost
Lecture 5 The Impact
Lecture 6 Trends in Outsourcing
Section 2: Know Thyself
Lecture 7 Inventory
Lecture 8 Know Your Flavor
Lecture 9 Oganizational DNA
Lecture 10 Clarity of Drivers
Section 3: Know Yourself
Lecture 11 Know Your North Star
Lecture 12 Customer Pain
Section 4: Get on the Road
Lecture 13 Getting on the Road
Lecture 14 Get a Guide
Lecture 15 Who Do You Select
Section 5: Managing the Outsourcer
Lecture 16 Vendor Visits
Lecture 17 Define the Relationship
Lecture 18 Whose Tech Will You Use
Lecture 19 Cultural Alignment
Lecture 20 Measuring Outcomes
Lecture 21 Governance
Lecture 22 Matching Interactions
Lecture 23 Document
Lecture 24 Knowledge Sharing
Lecture 25 Premortem vs Postmortem
Lecture 26 The People
Lecture 27 Not 100%
Lecture 28 Manage the Relationship
Section 6: Conclusion
Lecture 29 In Summary
The course if for Contact Center Leaders,Any Leaders or Managers looking to outsource


Homepage

https://www.udemy.com/course/business-processing-outsourcing-bpo/

   
   
   

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