• views: 184
• date: 6 June 2023
• posted by: voska89

What you'll learn
Motivation and resilience in customer service
Leadership traits and skills in customer service
Phone skills and stand out attributes
Effective communication in customer service
Requirements
No experience needed.
Description
In a world where exceptional customer service sets businesses apart, we believe in the power of inspiration. That's why I'm thrilled to introduce you to a brand new video course series called Your Daily Dose. I'm here to help you learn new skills and motivation to become the best customer service superstar.This series is curated with the best techniques, strategies, and real-life examples from the world of customer service. With a little bite-sized burst of inspiration, igniting your passion for customer service throughout your daily dose, you're going to explore a wide range of customer service essentials, from communication to problem-solving, building stronger communication and relationships, and navigating difficult situations.The course is crafted to fit within your day's schedule so that it won't take more than 20 minutes. We want to fuel your growth and enhance your customer service skills in just a few minutes every day, no matter what industry or what role you're in.I want to help transform the way you serve your customers every single day and help you realize your full potential. So, are you ready to embark on this journey with Your Daily Dose of customer service excellence? Join us now and unlock a world of possibilities in your pursuit of becoming the best customer service superstar.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Basics of Customer Service Part 1
Lecture 3 Basics of Customer Service Part 2
Lecture 4 Basics of Customer Service Part 3
Lecture 5 Customer Service Matters
Section 2: Mindset
Lecture 6 Optimism
Lecture 7 Perseverance
Lecture 8 Motivation
Lecture 9 Resilience
Lecture 10 Opportunities
Section 3: Phone Skills
Lecture 11 Engage Personally
Lecture 12 Share Something Special
Lecture 13 Invite to Schedule
Lecture 14 Talk Value
Lecture 15 Ensure the Appointment
Section 4: Higher Level Skill Set
Lecture 16 Creativity
Lecture 17 Communication
Lecture 18 Dealing with Change: The New Normal
Lecture 19 Avoiding Burnout
Lecture 20 Emotional Intelligence
Section 5: Leadership
Lecture 21 10 Great Traits
Lecture 22 Compassion in Leadership
Lecture 23 Positivity in Leadership
Lecture 24 Understanding Personalities
Lecture 25 Workplace Well-being
Curious customer service minded individuals looking to enhance their skills, mindset, and leadership abilities.

Homepage

https://www.udemy.com/course/customer-service-your-daily-dose/

   
   
   

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