• views: 118
• date: 21 April 2023
• posted by: oaxino

What you'll learn
Learn about Dynamics 365 CRM modules: Sales, Marketing, Customer Service, Field Service and more!
Take and pass the MB-910 certification exam.
Earn your Dynamics 365 Fundamentals badge!
Gain valuable business application skills.
Requirements
It is recommended that you sign up for a Dynamics 365 trial or use your own account to get a more hands-on experience.
Drive to learn about cloud and Dynamics 365 services!
Description
Welcome to this Skylines Academy course by Author and Instructor, Karen Moen, where you will receive the best overview of Dynamics 365 and be on your way to achieving your Microsoft Certified: Dynamics 365 Fundamentals (CRM) badge.Dynamics 365 is Microsoft's Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) suite of applications. This course will focus on the four CRM applications.This course is for you if you:Want to gain knowledge of Dynamics 365 modules, including:MarketingSalesCustomer ServiceField ServiceAnd shared features that bring the platform together.Are looking to begin your Dynamics 365 journey.Are looking to develop knowledge of one or more Dynamics 365 applications.Want to take the MB-910 certification exam and are looking for a place to start.Course Description:This course is based on the MB-910 certification curriculum published by Microsoft and is set up to align with the "Skills Measured" documentation. As a foundation to learning about Microsoft Dynamics 365, Skylines Academy Author and Instructor, Karen Moen, will lead your through:A course introduction and study resources to help you with your learning path.An introduction to Dynamics 365:What is Dynamics 365?Dynamics 365 Business Applications OverviewPrinciples of Cloud Computing:What is Cloud Computing?Benefits of Cloud ComputingCloud Deployment for Dynamics 365Dynamics 365 Marketing:Marketing IntroductionCore Marketing CapabilitiesDescribe Related Marketing AppsDynamics 365 Sales:Sales Lifecycle OverviewDescribe Related Sales AppsSales DemoDynamics 365 Customer Service:Case Management LifecycleKnowledge ManagementQueue ManagementCustomer Service DemoDynamics 365 Field Service:Introduction to Field Service Work Order ManagementDescribe Scheduling CapabilitiesDynamics 365 Shared Features:Introduction to Common Customer Engagement featuresDescribe Integration TechnologiesUsing the Skylines Academy approach, lectures will educate you on the fundamental terms and principles of cloud and Dynamics 365, and demos will enable you with a hands-on experience using scenarios to empower you in the real world.
Who this course is for
IT sales professionals looking to understand Dynamics 365,IT administrators seeking to adopt Dynamics 365 and are looking for a place to start,Individuals wishing to take and pass the MB-910 certification exam



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