• views: 118
• date: 24 March 2023
• posted by: mitsumi

What you'll learn
Understand the impact of inclusive language on patient's health outcomes
Develop your awareness of micro-aggressions and common communication pitfalls
Understand best-practice language and guidance for its use in a clinical setting
Improve your communication skills and rapport with patients
Requirements
No previous experience needed, however an interest in improving your communication skills whilst working in a clinical, healthcare or mental health setting is advised.
Description
Careless, non-inclusive language and microaggressions can impact a patient's experience with care, affect their long term health outcomes and leave you exposed to potential complaints. Not only that, but it can be daunting to be faced with a situation and not know how to handle it. Do you find yourself confused about acronyms and terminology? Unsure how to ask someone's pronouns? Worried about causing offence so you say nothing instead?This course will provide you with pragmatic, relevant guidance, support and training to empower you in having inclusive, affirming conversations with patients from all backgrounds.This short course is suitable for anyone working in a patient-facing role in a healthcare setting, whether you are a manual therapist, mental health nurse, wellbeing practitioner, massage therapist, or receptionist. This course will help you understand the foundation of inclusive language within the health industry, build your understanding of key terminology and leave you feeling confident to handle these situations sensitively.After taking this course you will:Understand the impact of inclusive language on patient's health outcomesDevelop your awareness of micro-aggressions and common communication pitfallsUnderstand best-practice language and guidance for its use in a clinical settingFeel empowered and equipped with the skills you need to confidently handle clinical encounters.We hope you enjoy the course and decide to continue your training with us!
Overview
Section 1: Introduction
Lecture 1 Who we are
Lecture 2 Guidance on using the course
Section 2: An overview of Equality, Diversity and Inclusion
Lecture 3 An introduction to inclusive language
Lecture 4 What is EDI?
Lecture 5 Why does EDI matter?
Section 3: The impact of non-inclusive language in healthcare
Lecture 6 Inclusive language: Ageism, ableism and more.
Lecture 7 Impact of non-inclusive language with colleagues
Section 4: Empower your patient interactions
Lecture 8 Language and rapport
Lecture 9 Reflecting on your language
Lecture 10 What if I get it wrong?
Section 5: Resources
Lecture 11 Plain language
Lecture 12 Gendered Language Download
Lecture 13 Ethnicity, race and nationality inclusive language download
Lecture 14 LGBT Inclusive Language
Lecture 15 Pre-recorded webinar - The impact of inclusive language
Section 6: Taking this forward
Lecture 16 Further training
All who work in a healthcare or wellbeing setting, clinical and non-clinical.



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