• views: 253
• date: 17 February 2023
• posted by: voska89

What you'll learn
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
Understand the four dimensions of ITIL service management
Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
Understand the key concepts of ITIL service management
Requirements
No prerequisites required
Description
ITIL 4 Foundation is the entry-level certification, offering candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management.ITIL® is the world's most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimization of IT Services.Aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value ChainWhat does the course cover?Understand the key concepts of service managementUnderstand how the ITIL guiding principles can help an organization adopt and adapt service managementUnderstand the four dimensions of service managementUnderstand the purpose and components of the ITIL service value systemUnderstand the activities of the service value chain, and how they interconnectKnow the purpose and key terms of 15 ITIL practicesUnderstand 7 ITIL practicesIs the course right for me?ITIL®4 Foundation is suitable for:Those who require a basic understanding of the ITIL frameworkThose who want to understand how ITIL can be used to enhance IT service managementIT professionals or others working within an organization that has adopted ITIL.WHY STUDY THIS COURSELearn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam.ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Who this course is for
Those who require a basic understanding of the ITIL framework.
Those who want to understand how ITIL can be used to enhance IT service management.
IT professionals or others working within an organisation that has adopted ITIL.
Homepage

https://www.udemy.com/course/itil-4-foundation-summary/

   
   
   

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