• views: 126
• date: 18 January 2023
• posted by: voska89

What you'll learn
Establish a strategic mindset for your business planning and tasks
Where to find the suitably employees and how to conduct an interview
Why and how to develop a successful training program
How to overcome common mistakes in business communication and methods to improve
You will learn the skills required and techniques to provide excellent customer service
How to turn customer complaints into positive opportunities
You will learn how to train to upsell
You will learn how to fire someone professionally, gracefully and safely
Requirements
Students should see the importance of having well trained, loyal employees who share the same goals when it comes to customer service.
Description
Hotels-Resorts-Inns-Bed and Breakfasts-Vacation HomesWon't it be wonderful to be able to find and retain awesome & devoted employees for your hotel, resort, inn, bed and breakfast or vacation home?Your employees are the backbone of your business and by knowing how to hire, train and support your staff you'll create an environment that will garner loyalty and impress your guests. Finding and retaining the right employees for your hospitality property is imperative.If you or your staff are not properly trained, overworked and stressed, it does not take long for your services to slide and a negative mindset to develop.These 9 tutorials will help streamline your employee development, hiring and training process.· The Right Mindset· How to Hire Winners· Can't Afford Employee Training Programs – Think Again· How to Train for Success· Effective Communication Will Improve Your Property· Enhance Your Customer Service· How to Handle Customer Complaints· How to Upsell· How to Fire an EmployeeThis course includes easy-to-follow, step-by-step video tutorials, downloadable audio & PDF files, and any checklists applicable, as well as a "Steps To Hiring Exceptional Hospitality Property Staff" quiz, to ensure you get the most out of these tutorials.You can view this section as an individual course or watch it as part of the "Your Guide to Owning & Operating a Hospitality Property – Successfully" course.If you want to hire and keep the right employees, then don't hesitate.Sign up now!
Overview
Section 1: The Right Mindset
Lecture 1 The Right Mindset
Lecture 2 How To Hire Winners
Lecture 3 Can't Afford Employee Training Programs – Think Again
Lecture 4 How to Train for Success
Lecture 5 Effective Communication Will Improve Your Property
Lecture 6 Enhance Your Customer Service
Lecture 7 How to Handle Customer Complaints
Lecture 8 How to Upsell
Lecture 9 How to Fire an Employee
Lecture 10 Steps To Hiring Exceptional Hospitality Property Staff PDF
This course is designed for owners / managers of independent hotel, resort, inn & bed and breakfasts who want to learn how to find, train and retain the right employees for their hospitality property.,This course is not necessary if you are a hospitality property owner will strong employees, and an ongoing training program.

Homepage

https://www.udemy.com/course/employee-development-for-your-hospitality-property/

   
   
   

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