The most valuable skills at work are often untaught and unspoken. But they are key to a successful career.

Also known as job skills , career skills , or soft skills , these skills are typically not sufficiently taught by the school system or employers. Or they are only taught as part of leadership training courses or talent or mentorship programs – resulting in unequal access to these all-important skills.

But there is no reason why anyone should start their career without these skills.

Written with career starters in mind – but applicable to everybody – 12 Universal Skills demystifies the twelve most important skills into practical "how-to" advice. In a unique framework, you will find all the tips and tricks and do's and don'ts you need to get your career off to a good start and thrive in your job.

Based on the authors' extensive experience and backed by detailed research and conversations with leadership experts, this is the ultimate guide for entering work life. Or for catching up if you're unhappy or frustrated at work. With straightforward explanations and action steps, you'll learn how to:

create a career path that matches your strengths and background

build confidence in yourself, your skills, and your ideas

make sure you live up to expectations

avoid stress

handle mistakes and conflicts with grace

manage difficult conversations

and much, much more

Note: Purchase of the book includes unlimited access to more than 30 downloadable tools and exercises to enhance your self-reflection and learning.

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