Tutorials > Servicenow: Basic Administration (2025)

Servicenow: Basic Administration (2025)

Date: 2 August 2025 | Posted by: 0nelove

Learn the fundamentals of administering ServiceNow. Discover how to configure key applications, explore uses and workflows for commonly accessed applications, and more.
Course details
The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? This course was designed for you. Join instructor Shane Chagpar as he helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Along the way, explore how to best approach automation, access control rules, scripting, working with a knowledge base, and more.

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