How to Deliver Bad News to a Customer
Date: 20 February 2023 | Posted by: voska89
Customer Communication Skill
Instructors: Suppachok Nitsoonkit, PhD
4 sections • 11 lectures • 32m total length
Video: MP4 1280x720 44 KHz | English + Sub
Updated 12/2022 | Size: 142 MB
What you'll learn
Communicating clearly with customer
Acknowledging the customer's concerns
Being open to additional questions from customer
Communicating on variety of platforms
Requirements
No specific knowledge, only need positive mind and great attitude to learn
Description
How can Corporate Social Responsibility work to keep the relationship with the company strong and intact?
No one likes to deliver bad news to customers. But for a lot of business, delivering bad news is a regular part of business. You know the feeling. You probably get nervous or have to transfer a call to your supervisor because the customer won't accept your word as final. So, let's figure out how to fix that.
This course outlines simple steps approach that can be used in variety of customer service settings.
Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.
You cannot control the fact that you have to be the bearer of bad news, but you can control how you deliver the news.
You can give your customers
Homepage
https://www.udemy.com/course/how-to-deliver-bad-news-to-a-customer/DOWNLOAD LINK
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