CodeCanyon – RSD Bugtrack

RSD Bugtrack is an online help-desk/bug tracking/support ticket system which runs on PHP /MySQL. It has been designed from the ground up to offer a well rounded experience for both end users and admins/operators using the application. There are no limits to the application, so create as many projects/users/tickets that you need.

UPDATE : v2.1.1 is now available. This version adds the ability to assign users and operators to specific projects (admins see all projects by default)
Features include:
Projects:

* Unlimited Projects (use one install for multiple projects)
* Create private projects, that only admins or operators can view
* Assign users and operators to projects and they will only see tickets in those projects ( NEW IN v2.1.1)

Users:

* Unlimited Users
* Three levels of user, Standard, Operator, or Admin

Login Screen:

* Reset Password feature (via email)
* Apply for account (admins can approve or decline the applications)

Tickets:

* Unlimited Tickets
* Color coded tickets to denote ticket age
* Ticket age is specified on the list views for all tickets open and closed.
* Ability to assign tickets to specific admin/operator
* When viewing a ticket, see a list of all tickets that have been submitted by that user
* Print tickets for quick reference
* Ability for users to specify platform specs that are automatically stamped to their tickets
* News system with the option of private posts that only admins or operators can see
* Notes are tagged to the ticket for every action, and can be viewed chronologically
* Notes can be added by staff or users to update the tickets
* Ability to change tickets from public to private status (only visible to admins/operators)
* Admins/operators have a queue and notification of tickets assigned to them
* Pagination on ticket lists will display once the number of tickets exceed the default setting (10/15 tickets)
* Notification in the menu showing how many tickets are logged by the user
* Notification in the menu showing admins/operators how many tickets are assigned to them
* Ticket updates (note additions, assigns, closures) notified by email.

Demo:
To login to the live demo, use the following accounts:

* user / demo
* operator / demo
* admin / demo