Bacal R Perfect Phrases for Customer Service 2ed 2005 Rep

Bacal R Perfect Phrases for Customer Service 2ed 2005 Rep | 1.05 MB
English | 257 Pages

Title: Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)
Author: Robert Bacal
Year: 2010

Description:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

• Defusing bad situations before they get worse
  

• Handling complaints patiently and professionally
  

• Satisfying customers and increasing sales
  

• Building long-term relationships with important customers
  

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