Kayako SupportSuite v3.11
- LiveResponse v3.1 - InstaAlert v3.1- SyncWorks v3.1- SupportSuite 3.11 -
[Updated 7th July 2008]

DETAILS:
Below are updated links to Kayako SupportSuite + LiveResponse and the relevant optional add-on's.
Do a google search for a comparison between version 3.11 and 3.20 for a features, modifications and upgrades list.
Btw, if anyone has KayakoMobile working, please post a link in this thread.
These links were been updated on the: 7th July 2008.

DOWNLOAD LINKS:

- Kayako SupportSuite v3.11.01 / Support Suite 3.11.01
- http://rapidshare.com/files/122692898/Kaya..._for_addons.rar
Install and follow instruction of text file. This suite includes all three primary features (eSupport, LiveResponse (live support & chat component for staff on PC's) and InstaAlert (which provides alerting and notifications through events) which becomes the online help desk 'SupportSuite' package.
See: Product Overview

- Kayako LiveResponse v3.1.1.61.stable (for desktop PC's with Windows 2000 / XP / Vista)
- http://rapidshare.com/files/122689969/Kaya...1.61-STABLE.exe
Installation requires no instructions. Simply install on a support PC you wish to use Live Response 3.1.1.61. That's it! Retail version, and simply change the options to check for updates. Monitor who is on your server, and what page they are viewing too!
Description: "An additional module for the LiveResponse Client Application enabling connection to a VoIP server, staff-to-staff calling and outbound calling."

- Kayako InstaAlert Pro v3.1.1.21 (for desktop tech's + admins)
- http://rapidshare.com/files/120997316/Inst...pport_Suite.rar
Instant desktop notifications of tickets, emails, messages etc, from visitors using the server.
Description: "A system-tray alerter for Microsoft Windows, alerting a staff user to new tickets and ticket replies."

- Kayako SyncWorks v3.1.2.11 (for desktop PC's with Windows 2000 / XP / Vista + Outlook 2003 / 2007)
- http://rapidshare.com/files/120998350/Sync...pport_Suite.rar
Syncronises calendar, contacts and other details from the online system to your PC's outlook (where SyncWorks has been installed). A.k.a. Kayako Sync Works.
Description: "Microsoft Office Outlook add-on that synchronises contacts, events (calendar) and task list with a staff user's account."

SUMMARY:
All downloads here are tested, and currently running on operational sites. All installation details are included, however you can also do a google search for example: " Kayako manual supportsuite install* " and you should see some results with direct links off Kayko's website, under their support section.